Dealing with Difficult People 101

This lesson is all about what to do when you need to work with a difficult customer

[show_to accesslevel=’geektogreat101leader’]

Leader’s Quick Start

1. If this is the first lesson you’re sharing with the team, they need to join the membership site to get access to all of the content. Email this link to your team! https://bruno-tom-cooper.prev02.rmkr.net/checkout/?product_id=2709
   This will give them access to the lesson materials on this page.
2. Once they are on the membership site, send them to this page, and have them download the Team Member Handout below (that will give them the handout AND will sign them up for the email portion of the lesson, too!)  https://bruno-tom-cooper.prev02.rmkr.net/?p=2784
3. Download the Team Member Handout below – that will sign YOU up for the email portion of the lesson!
4. Download the Leader’s Discussion Guide – it will help you lead the team.
5. Listen to the leader’s audio below – it’s a brief “quick start” to help you prep for the lesson.

Leaders Introduction audio

[/show_to]

Difficult People 101 – Full Audio lesson (Same content as video below)

• Difficult People 101 – Team Member Handout
• Tip Sheet – what to say to give honest and sincere appreciation